Privacy policy

Privacy Policy

Last updated: May 22nd, 2025.

This Privacy Policy describes how SKELDEV (“we,” “us,” or “our”) collects, uses, and protects your personal data when you visit or make a purchase from https://skeldev.com (the “Site”).

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

When you visit the Site or interact with us, we may collect the following categories of personal data:

a. Personal Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via Shopify and payment providers)

b. Order & Account Information

  • Order history

  • Products purchased

  • Refund and return requests

c. Images Submitted for Refund Verification

If you apply for our 90-Day Results-Based Refund Guarantee, we may collect full-body images submitted voluntarily by you for verification purposes.

d. Technical & Usage Data

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal data solely for legitimate business purposes, including:

  • Processing orders and payments

  • Delivering products

  • Providing customer support

  • Verifying eligibility for refunds and guarantees

  • Preventing fraud or abuse

  • Complying with legal obligations

  • Improving website performance and user experience

We do not sell your personal data.

3. Legal Bases for Processing (GDPR)

Under GDPR, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract (order fulfillment, refunds)

  • Consent (image submission for refund verification)

  • Legal obligation

  • Legitimate business interests (fraud prevention, service improvement)

4. Image Data & Special Categories of Data

Images submitted for refund verification:

  • Are voluntarily provided by the customer

  • Are used exclusively to assess eligibility under the 90-Day Results-Based Refund Guarantee

  • Are not used for marketing or public display

  • Are stored securely and accessed only by authorized personnel

By submitting images, you explicitly consent to their processing for refund verification purposes. Images are deleted once the refund process is completed, unless retention is legally required.

5. Sharing Your Information

We may share personal data only with trusted third parties where necessary, including:

  • Shopify (e-commerce platform)

  • Payment processors

  • Shipping carriers

  • Legal or regulatory authorities, if required

All third parties are obligated to handle personal data in accordance with applicable data protection laws.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Analyze site performance

  • Improve user experience

You may manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill orders and refunds

  • Comply with legal requirements

  • Resolve disputes

  • Enforce our policies

Images submitted for refund verification are deleted after the refund process is complete unless otherwise required by law.

8. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time (where processing is based on consent)

  • Lodge a complaint with a data protection authority

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no online transmission or storage system is entirely secure.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Children’s Privacy

Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting on the Site.

Continued use of the Site after updates constitutes acceptance of the revised policy.

13. Contact

For questions about this Privacy Policy or your personal data, please contact us through the support channels available on the Site.