Refund policy

Refund Policy

Last updated: 06/07/2026

1. Overview

At SKELDEV (“we,” “us,” or “our”), customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be requested and granted for products purchased through https://skeldev.com.

Due to the nature of dietary supplements, refunds are subject to strict conditions for hygiene, safety, and fairness.

2. Business Information

Brand Name: SKELDEV
Website: https://skeldev.com
Platform: Shopify
Business Address:
Palangos g. 4-327 #6
Vilnius, 01402
Lithuania

3. Standard 14-Day Return Policy (Unopened Products)

You may request a refund within 30 days of purchase under the following conditions:

  • The product must be unopened, unused, and in its original sealed packaging
  • Proof of purchase is required
  • The request must be submitted within 14 calendar days from the date of purchase

Important Notes:

  • If a customer purchases multiple units of the same product and opens even one unit, none of the units from that order are eligible for a refund under the 14-day policy
  • Opened supplements are not eligible for refunds due to hygiene and safety regulations

Shipping costs are non-refundable unless the return is due to our error.

4. 90-Day Results-Based Refund Guarantee

We offer a 90-Day Results-Based Refund Guarantee for customers who report no noticeable effects after consistent use.

Eligibility Requirements:

To qualify for this guarantee, all of the following conditions must be met:

  1. The product must be used consistently for 90 consecutive days as directed
  2. The refund request must be submitted after day 90 and no later than day 100 from purchase
  3. The customer must provide:
    • Weekly full-body progress photos taken throughout the 90-day period
    • Images must clearly show the same individual and be dated or submitted weekly
  4. Proof of purchase is required

❗ Failure to provide weekly progress images for the entire 90-day period will void eligibility for this refund.

Privacy Notice:

Any images submitted are used solely for refund verification, are kept confidential, and are not shared publicly. Images are deleted in accordance with our data retention policy.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Products returned opened or partially used under the 30-day policy
  • Orders where one or more items were opened in a multi-item purchase
  • Failure to meet all requirements of the 90-Day Results-Based Guarantee
  • Requests submitted outside the applicable refund windows
  • Products damaged due to misuse or failure to follow usage instructions

6. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos. We will arrange a replacement or refund where appropriate.

7. How to Request a Refund

To initiate a refund request, please contact us with the following information:

  • Order number
  • Reason for refund
  • Supporting evidence (photos, if required)

📧 Contact: team@skeldev.com

Refund requests are reviewed within 5–10 business days. If approved, refunds will be issued to the original payment method.

8. Processing Time

Once approved:

  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider
  • Shipping fees are not refunded unless required by law

9. Legal Rights

This policy does not affect your statutory rights under applicable EU consumer protection laws.